Our ggjudi Account and Payment FAQ for active users

We start password recovery from the member login page. Our prerequisite is access to the registered username, email record, or mobile number linked to the account. Our user selects the password guidance route, enters the requested account detail, and follows the verification step shown on screen. If the email or mobile record has changed, we ask the user to contact support with the username, last known payment route, and recent product area used, such as Liga 1 markets, baccarat tables, or Mobile Legends markets. We do not ask for the old password inside support messages.

We open an account through a short sequence. Our user first checks that access is permitted under the law that applies to their location. The user then enters a username, email, password, mobile number, and terms confirmation on the account form. After that, our account area may request KYC information before wallet activity, promotion claims, or withdrawal review. The expected result is a profile that can connect product activity and payment records under one account. We use the same account record for sportsbook, live-dealer, slots, esports, referral status, weekly cashback review, and tier progression checks.

We treat local payment, online payment, and e-wallet deposits as wallet records that must match the account instruction shown at the time of the request. Our user first logs in, opens the wallet page, selects the active wallet route, and reads the name, number, and reference instruction. The user then completes the transfer from the chosen wallet and keeps the receipt. Our expected outcome is a deposit record that appears inside the account history after review. If a Jakarta or Surabaya user sends from a different wallet name, we may ask for extra ownership confirmation before any promotion claim is reviewed.

We review withdrawal requests by checking account status, KYC completion, wallet or bank ownership, product records, and open campaign terms. The review length is not fixed. A request with matching mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking details can move differently from a request that needs document review or promotion checking. Our user should open the transaction history, confirm the request status, and avoid sending repeated requests for the same record. During high-volume periods such as Idul Fitri or Imlek, we may need more review steps before updating the status.

We ask a new user to read the account terms, payment rules, promotion terms, and product rules before starting any session. The prerequisite is a verified account profile with correct contact and payment details. The user should check whether a welcome offer is available, which product categories are included, and whether sportsbook, live-dealer, slot, or esports activity counts toward a campaign. Our rules may treat football, badminton, MotoGP, blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Mobile Legends, Free Fire, and PUBG Mobile differently. Our expected result is informed use, not a promised outcome.

We review weekly cashback only when a campaign page lists that offer as active for the account. Our prerequisite is settled account activity that matches the campaign rule. Our user opens the promotion page, reads the eligible product categories, checks excluded activity, and submits the claim through the account area if the claim button or instruction is available. We may review football markets such as Liga 1 or Piala AFF, live-dealer tables, slots, or esports records depending on the campaign text. The expected result is an eligibility review. We do not promise a fixed amount, fixed percentage, or guaranteed cashback value.